Добро пожаловать в KPT Photoelectric.Получите бесплатную оценку
Гарантия Coverage
- Standard warranty
- Other warranties
- Extended Warranty
Our standard warranty covers:
Manufacturing Defects: Issues arising from faults in materials or workmanship during normal use.
Product Components: All critical components of our thermal imaging module, lenses, and sights, including detectors, circuit boards, and optical elements.
Performance Specifications: Ensuring the product meets the technical specifications outlined in the product documentation at the time of purchase.
Duration: The standard warranty period is 1-2 years from the date of delivery, unless otherwise specified in your purchase agreement.
The warranty does not cover:
Misuse or Abuse: Damage caused by improper handling, unauthorized modifications, or use outside the product’s specified operating conditions (e.g., exposure to excessive temperatures beyond -40°C to +60°C or submersion beyond IP67 limits).
Accidental Damage: Physical damage due to drops, impacts, or other external forces.
Consumables: Items such as batteries, unless they fail due to manufacturing defects within the first 6 months.
Normal Wear and Tear: Cosmetic issues (e.g., scratches, fading) that do not affect functionality.
Unauthorized Repairs: Issues arising from repairs or modifications performed by non-authorized service providers.
Environmental Damage: Damage caused by extreme environmental conditions not covered by the product’s IP67 or MIL-STD-810G certifications (e.g., prolonged exposure to corrosive substances).
For added protection, we offer optional extended warranty plans:
3-Year Extended Warranty: Extends coverage to 3 years from the date of delivery.
5-Year Extended Warranty: Extends coverage to 5 years, ideal for critical applications requiring long-term reliability.
Custom Plans: Tailored warranty extensions for large-scale deployments or specific project needs.
To purchase an extended warranty, contact our sales team at [email protected] within 90 days of product delivery. Pricing and availability may vary based on the product and region.
Гарантия Процесс подачи заявления о выплате страхового возмещения
Проверить право на участие
Убедитесь, что ваш продукт находится в гарантийном сроке и проблема подпадает под условия гарантии.
Связаться со службой поддержки
-
Свяжитесь с нашей службой поддержки по адресу:
-
Email: [email protected]
-
Онлайн-портал: подайте заявку на гарантийное обслуживание через раздел поддержки на нашем веб-сайте. Укажите следующие данные:
-
Модель и серийный номер продукта (указаны на продукте или в документации по покупке).
-
Подтверждение покупки (например, счет-фактура или чек).
-
Подробное описание проблемы, включая любые сообщения об ошибках или симптомы.
-
Получить номер RMA
Наша команда рассмотрит вашу заявку в течение 48 часов и, в случае одобрения, выдает номер разрешения на возврат товара (RMA).
Отправить продукт
Надежно упакуйте продукт, включая все оригинальные аксессуары, и отправьте его в указанный центр ремонта с четко указанным номером RMA. Инструкции по отправке будут предоставлены.
Резолюция
После получения мы диагностируем проблему, отремонтируем или заменим продукт и вернем его вам. Обычно это занимает 7–14 рабочих дней, в зависимости от проблемы и местоположения.
Дополнительная поддержка Услуги
- Technical support
- Other support
- Maintain knowledge
Our warranty service includes complimentary technical support to help diagnose and resolve issues:
Remote Diagnostics: Our team can perform remote troubleshooting via secure connections to identify software or configuration issues.
Firmware Updates: Free updates to improve performance or address known issues, available via our website or support team.
User Assistance: Guidance on proper use, maintenance, and troubleshooting to prevent issues.
Contact our support team via email, phone, or online portal for assistance.
For products outside the warranty period, we offer:
Paid Repair Services: Competitive pricing for repairs, with detailed quotes provided before work begins.
Refurbishment: Options to restore products to like-new condition, including recalibration and component replacement.
Trade-In Programs: Upgrade to newer models with trade-in credits for older equipment (availability varies by region).
To maximize the lifespan of your thermal imaging products and minimize warranty issues:
Lens Care: Clean lenses with a dedicated lens cleaning solution and microfiber cloth to avoid scratches.
Storage: Store products in a dry, dust-free environment, ideally in the provided protective case, at temperatures between -50°C and +70°C.
Battery Maintenance: Charge batteries regularly, avoid full discharges, and store at 50% charge for long-term storage.
Periodic Calibration: Schedule calibration every 12 months or 1000 hours of use to maintain image accuracy (contact support for scheduling).
Firmware Updates: Install updates promptly to ensure optimal performance and compatibility.
OUR SERVICES