Гарантийное обслуживание

Our standard warranty covers:

• Manufacturing Defects: Issues arising from faults in materials or workmanship during normal use.

• Product Components: All critical components of our thermal imaging module, lenses, and sights, including detectors, circuit boards, and optical elements.

• Performance Specifications: Ensuring the product meets the technical specifications outlined in the product documentation at the time of purchase.

Duration: The standard warranty period is 1-2 years from the date of delivery, unless otherwise specified in your purchase agreement.

The warranty does not cover:

• Misuse or Abuse: Damage caused by improper handling, unauthorized modifications, or use outside the product’s specified operating conditions.

• Accidental Damage: Physical damage due to drops, impacts, or other external forces.

• Consumables: Items such as batteries, unless they fail due to manufacturing defects within the first 6 months.

• Normal Wear and Tear: Cosmetic issues that do not affect functionality.

• Unauthorized Repairs: Issues arising from repairs or modifications performed by non-authorized service providers.

• Environmental Damage: Damage caused by extreme environmental conditions not covered by the product’s IP67 or MIL-STD-810G certifications.

For added protection, we offer optional extended warranty plans:

• 3-Year Extended Warranty: Extends coverage to 3 years from the date of delivery.

• 5-Year Extended Warranty: Extends coverage to 5 years, ideal for critical applications requiring long-term reliability.

• Custom Plans: Tailored warranty extensions for large-scale deployments or specific project needs.

To purchase an extended warranty, contact our sales team at [email protected] within 90 days of product delivery. Pricing and availability may vary based on the product and region.