Warranty Policy For KPTIX

Welcome to our global e-commerce platform for thermal imaging sights. We are committed to providing superior products and reliable after-sales support. This Warranty Policy outlines the warranty terms, coverage, and claims process for our thermal imaging sights and accessories. This policy applies in conjunction with our Logistics Policy, Terms of Service, Privacy Policy, and Refund and Return Policy. Please read it carefully.

1. Warranty Scope

We offer a limited warranty for thermal imaging sights and accessories purchased through our website, mobile applications, or related services. This warranty covers product failures due to material or manufacturing defects, subject to the terms below.

1.1 Warranty Period

  • Standard Warranty: Thermal imaging sights come with a 1-year limited warranty from the date of delivery.
  • Extended Warranty: Certain products may offer optional extended warranty plans (available for purchase at an additional cost). Specific warranty periods will be indicated on the product page or purchase confirmation.
  • Accessories: Accessories such as batteries, lens covers, or other components carry a 6-month warranty, unless otherwise specified.

1.2 Warranty Coverage

The warranty covers defects in materials or workmanship under normal use, including:

  • Malfunctions of the thermal imaging sensor.
  • Defects in the display or optical components.
  • Failures in internal circuits or hardware.

1.3 Exclusions from Warranty

The warranty does not cover:

  • Damage due to improper use, abuse, negligence, accidents (e.g., drops, liquid exposure), or unauthorized modifications.
  • Failures resulting from failure to follow the product’s manual or operating guidelines.
  • Normal wear and tear (e.g., surface scratches, minor cosmetic damage) that does not affect functionality.
  • Damage caused by force majeure events (e.g., natural disasters, war).
  • Damage from repairs or disassembly by unauthorized third parties.
  • Damage resulting from use in violation of China’s Export Control Law or international regulations (e.g., Wassenaar Arrangement).

2. Warranty Claim Process

If you believe your product has a defect covered by this warranty, please follow these steps to submit a warranty claim:

  1. Contact Customer Service: Reach out to us at [email protected] , providing your order number, product serial number, and a description of the defect.
  2. Provide Proof: Submit proof of purchase (e.g., order confirmation email or invoice) and evidence of the defect (e.g., photos, videos, or a detailed description).
  3. Obtain Warranty Maintenance Authorization (WMA): We will review your request and issue a Warranty Maintenance Authorization (WMA) number. Claims without a WMA number will not be processed.
  4. Return the Product: Use the original packaging or appropriate protective packaging to return the product to our designated address, including the WMA number and order details. You are responsible for return shipping costs unless the defect is confirmed to be covered by the warranty.
  5. Inspection and Processing: Upon receiving the product, we will inspect it within 5–10 business days to confirm eligibility. Eligible claims will receive free repair or replacement (based on inventory availability).

3. Warranty Service Options

  • Repair: If the product can be repaired, we will provide free repairs and return it within 5–7 business days of completion.
  • Replacement: If the product cannot be repaired or repair is cost-prohibitive, we will provide a free replacement with the same or equivalent product, subject to inventory availability.
  • Refund: In rare cases (e.g., if repair or replacement is not feasible within the warranty period), we may offer a partial or full refund based on the product’s remaining warranty period and condition.

Note: Repaired or replaced products are covered for the remaining duration of the original warranty or at least 90 days, whichever is longer.

4. Shipping Costs

  • Warranty Claim Shipping: You are responsible for the cost of shipping the product to our designated address. If the defect is confirmed to be covered by the warranty, we will cover the cost of shipping the repaired or replaced product back to you.
  • Non-Warranty Cases: If the issue is found to be outside the warranty scope, you are responsible for all shipping costs (return and reshipping) and any repair costs. We will provide a cost estimate for repairs before proceeding, subject to your approval.

5. Export Control and Compliance

Due to export control regulations governing thermal imaging sights under China’s Export Control Law and international agreements (e.g., Wassenaar Arrangement), warranty services may require additional compliance checks:

  • You must ensure the product has not been used in violation of export control regulations.
  • We may require end-user statements or other documentation to verify the legitimacy of the warranty claim.
  • Warranty services may be refused for products involving restricted countries or entities to ensure legal compliance.

6. Special Notes for International Customers

  • Customs and Import Fees: International customers are responsible for any export/import duties or taxes incurred when returning products for warranty claims. Please consult your local customs authority for relevant requirements.
  • International Shipping: Warranty claims from international customers may take longer due to extended shipping times. We will provide tracking information to help you monitor progress.
  • Local Regulations: You are responsible for ensuring warranty claims comply with consumer protection laws in your country/region. We will make reasonable efforts to assist, but ultimate responsibility lies with you.

7. Bulk and Commercial Orders

For bulk orders by distributors, retailers, or institutional buyers:

  • Warranty terms are the same as for individual orders but may require additional compliance documentation (e.g., commercial invoices or export licenses).
  • Please contact our sales team at [email protected] to coordinate warranty arrangements for bulk orders.

8. Limitations and Disclaimers

  • Limited Warranty: This is a limited warranty covering only the defects and conditions explicitly listed. We provide no other express or implied warranties, including warranties of fitness for a particular purpose or merchantability.
  • Limitation of Liability: To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, or punitive damages arising from product defects, including but not limited to loss of profits or use.
  • Third-Party Repairs: Repairs or disassembly by unauthorized third parties will void the warranty.

9. Contact Us

For any questions about this Warranty Policy or to submit a warranty claim, please contact our customer service team:

  • Email: [email protected]
  • Phone: +852-4627-5741 (Monday–Friday, 9:00 AM–5:00 PM, China Standard Time)
  • Live Chat: Available on our website during business hours

10. Policy Updates

This Warranty Policy may be updated due to changes in laws, regulations, or business needs. The latest version will always be available on our website, and significant changes will be communicated via email or website notifications.

Thank you for choosing us as your trusted provider of thermal imaging sights. We are committed to providing reliable warranty services to ensure your satisfaction and confidence.