Privacy Policy

Welcome to our global e-commerce platform for thermal imaging sights. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data, ensuring compliance with China’s Personal Information Protection Law (PIPL), the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable international data protection regulations. This policy applies to our website, mobile applications, and related services.

1. Information We Collect

We may collect the following categories of personal information to provide our services and fulfill orders:

1.1 Information You Provide

  • Account Information: Name, email address, phone number, mailing address, and payment details provided during account registration.
  • Order Information: Details provided when purchasing thermal imaging sights or accessories, including product selections, quantities, and customization requirements.
  • Export Compliance Information: Due to export controls on thermal imaging sights, we may require end-user certificates or other relevant documents (e.g., company name, intended use statement).
  • Customer Support Information: Information provided when contacting us via email, phone, or live chat, such as issue descriptions or feedback.
  • Marketing Preferences: Your preferences for receiving promotional materials or subscribing to our newsletters.

1.2 Information Collected Automatically

  • Device and Usage Information: Includes IP address, browser type, operating system, device identifiers, access times, and pages viewed.
  • Cookies and Similar Technologies: We use cookies, pixel tags, and web beacons to analyze website usage, optimize user experience, and provide personalized advertisements. You can manage cookie preferences through your browser settings.
  • Location Information: Approximate location inferred from your IP address or provided mailing address, used for logistics planning and compliance checks.

1.3 Information from Third Parties

  • Payment Processors: Our payment service providers may collect and process payment information (e.g., credit card numbers). We only store transaction reference numbers to ensure security.
  • Logistics Partners: We may receive delivery status updates from shipping companies to provide order tracking services.
  • Third-Party Analytics: We use third-party analytics tools (e.g., Google Analytics) to understand website usage, ensuring data is anonymized.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing and Fulfillment: To process purchases, arrange shipping, provide order updates, and handle returns.
  • Export Compliance: To verify compliance with China’s export control laws and international regulations (e.g., Wassenaar Arrangement).
  • Customer Support: To respond to inquiries, resolve technical issues, and provide after-sales service.
  • Website Optimization: To analyze usage data to improve website functionality, user experience, and product recommendations.
  • Marketing and Communications: To send promotional materials, product updates, or newsletters with your consent.
  • Legal Compliance: To comply with applicable laws, regulations, and regulatory requirements, including data protection and export control laws.
  • Security: To detect and prevent fraud, unauthorized access, or other illegal activities.

3. Information Sharing and Disclosure

We do not sell, rent, or otherwise share your personal information with third parties, except in the following cases:

  • Service Providers: We share information with trusted third-party service providers (e.g., payment processors, logistics companies, cloud storage providers) who are bound by strict confidentiality agreements and use your information solely to provide services to us.
  • Legal Requirements: We may disclose your information when required by law, court orders, or regulatory authorities, such as to comply with export control or data protection regulations.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business assets, but we will ensure the recipient adheres to this Privacy Policy.
  • Export Compliance: To comply with international trade regulations, we may share end-user or order-related information with relevant government authorities.

4. Data Storage and Security

  • Storage Location: Your personal information is primarily stored on secure servers in China, in compliance with PIPL requirements. For international customers, data may be transferred to servers in your country or region to comply with local laws.
  • Security Measures: We implement industry-standard security measures, including data encryption, access controls, and firewalls, to protect your information from unauthorized access, loss, or alteration.
  • Retention Period: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. Order-related data is typically retained for 7 years to comply with tax and export compliance requirements.

5. Your Rights

Depending on applicable data protection laws, you may have the following rights:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Deletion: Request deletion of your personal information in certain circumstances (e.g., when no longer needed for the original purpose).
  • Restriction of Processing: Restrict our use of your personal information in specific cases.
  • Data Portability: Request to receive your personal information in a structured, commonly used format or have it transferred to another service provider.
  • Objection: Object to the use of your information for marketing or other specific purposes.
  • Withdraw Consent: Withdraw your consent to data processing (e.g., for marketing communications) at any time, without affecting the lawfulness of processing based on consent before withdrawal.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days (or a longer period permitted by law).

6. International Data Transfers

As a global business, your personal information may be transferred to and stored in countries outside your own (e.g., China or logistics partners’ countries). We ensure all data transfers comply with applicable data protection regulations, such as through Standard Contractual Clauses (SCCs) or equivalent mechanisms for EU customers.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze website performance, and provide personalized content. Cookie types include:

  • Essential Cookies: Support core website functions, such as login and order processing.
  • Functional Cookies: Remember your preferences (e.g., language or region settings).
  • Analytics Cookies: Collect anonymized data to improve our services.
  • Advertising Cookies: Deliver personalized ads based on your interests.

You can disable cookies through your browser settings, but this may affect certain website functionalities. For more details, please review our Cookies Policy (available on our website).

8. Children’s Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected children’s information, please contact us immediately, and we will take steps to delete such data.

9. Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their content or practices. Please review the privacy policies of third-party websites before engaging with them.

10. Privacy Policy Updates

We may update this Privacy Policy due to changes in laws, regulations, or business needs. The latest version will always be available on our website, with the effective date noted. Significant changes will be communicated to you via email or website notifications.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our data protection team:

  • Email: [email protected]
  • Phone: +852-4627-5741 (Monday–Friday, 9:00 AM–5:00 PM, China Standard Time).

We are committed to protecting your privacy and ensuring your confidence in our services. Thank you for choosing us as your trusted provider of thermal imaging sights.