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Our Commitment to Your Success
At KPT, we understand that choosing the right thermal imaging solution is critical to your project’s success. Our pre-sales service is designed to provide comprehensive support, ensuring you have all the information, technical guidance, and personalized assistance needed to select the best thermal imaging cores, lenses, or sights for your specific application. Whether you’re exploring our products for security, industrial, military, or research purposes, our dedicated team is here to guide you every step of the way.
Pre-Sales
Pre-Sales Support Offerings
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We offer tailored consultations to help you identify the ideal thermal imaging solution:
Needs Assessment: Our sales engineers work closely with you to understand your application requirements, such as detection range, environmental conditions, or integration needs.
Product Recommendations: Based on your use case (e.g., surveillance, hunting, industrial inspection), we suggest the most suitable products, including specific core resolutions (320x240 to 1280x1024), lens focal lengths (8mm to 100mm), or sight configurations.
Technical Guidance: Detailed explanations of product specifications, such as thermal sensitivity (NETD < 40mK), frame rates (up to 60Hz), and compatibility with standards like MIL-STD-810 or IP67.
Needs Assessment: Our sales engineers work closely with you to understand your application requirements, such as detection range, environmental conditions, or integration needs.
Product Recommendations: Based on your use case (e.g., surveillance, hunting, industrial inspection), we suggest the most suitable products, including specific core resolutions (320x240 to 1280x1024), lens focal lengths (8mm to 100mm), or sight configurations.
Technical Guidance: Detailed explanations of product specifications, such as thermal sensitivity (NETD < 40mK), frame rates (up to 60Hz), and compatibility with standards like MIL-STD-810 or IP67.
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For projects requiring unique specifications, we provide pre-sales customization support:
Hardware Customization: Recommendations for tailored core sizes, lens focal lengths, or housing materials (e.g., aerospace aluminum) to fit your system.
Firmware and Software Options: Guidance on custom algorithms, image processing features (e.g., digital detail enhancement), or SDK compatibility for integration.
Feasibility Analysis: Preliminary assessments to ensure our products meet your technical and operational requirements.
Hardware Customization: Recommendations for tailored core sizes, lens focal lengths, or housing materials (e.g., aerospace aluminum) to fit your system.
Firmware and Software Options: Guidance on custom algorithms, image processing features (e.g., digital detail enhancement), or SDK compatibility for integration.
Feasibility Analysis: Preliminary assessments to ensure our products meet your technical and operational requirements.
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We offer demonstrations to showcase the capabilities of our thermal imaging products:
Virtual Demos: Live online sessions to demonstrate product features, such as image clarity in complete darkness, color palette options (white-hot, black-hot, rainbow), or real-time performance in adverse conditions.
On-Site Demos: For qualified clients, we arrange in-person demonstrations at your location or our facilities, subject to scheduling and regional availability.
Sample Footage: Access to pre-recorded videos showcasing our products in various applications, such as long-range detection or industrial diagnostics.
Virtual Demos: Live online sessions to demonstrate product features, such as image clarity in complete darkness, color palette options (white-hot, black-hot, rainbow), or real-time performance in adverse conditions.
On-Site Demos: For qualified clients, we arrange in-person demonstrations at your location or our facilities, subject to scheduling and regional availability.
Sample Footage: Access to pre-recorded videos showcasing our products in various applications, such as long-range detection or industrial diagnostics.
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To support your decision-making process, we provide:
Product Datasheets: Detailed specifications for each thermal imaging core, lens, and sight, including resolution, NETD, focal lengths, and environmental ratings.
Application Notes: Guides on how our products perform in specific industries (e.g., security, firefighting, or R&D).
Integration Manuals: Preliminary documentation on SDKs, APIs, and interface options (e.g., USB, Ethernet, Camera Link) for system integrators.
Comparison Charts: Side-by-side comparisons of our product models to help you choose the right configuration.
Product Datasheets: Detailed specifications for each thermal imaging core, lens, and sight, including resolution, NETD, focal lengths, and environmental ratings.
Application Notes: Guides on how our products perform in specific industries (e.g., security, firefighting, or R&D).
Integration Manuals: Preliminary documentation on SDKs, APIs, and interface options (e.g., USB, Ethernet, Camera Link) for system integrators.
Comparison Charts: Side-by-side comparisons of our product models to help you choose the right configuration.
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For qualified customers, we offer:
Evaluation Units: Limited-duration loans of thermal imaging cores, lenses, or sights for testing in your application environment.
Sample Purchases: Option to purchase a single unit for evaluation before committing to larger orders.
Support During Evaluation: Technical assistance during testing to ensure proper setup and performance assessment.
Evaluation Units: Limited-duration loans of thermal imaging cores, lenses, or sights for testing in your application environment.
Sample Purchases: Option to purchase a single unit for evaluation before committing to larger orders.
Support During Evaluation: Technical assistance during testing to ensure proper setup and performance assessment.
Pre-Sales Support Offerings
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We cater to a global clientele with tailored pre-sales services:
Multi-Language Assistance: Our sales team provides support in multiple languages, including English, Chinese, and others upon request.
Regional Sales Representatives: Dedicated representatives in key markets to provide localized expertise and faster response times.
Export Compliance Guidance: Assistance with understanding export regulations (e.g., ITAR, EAR) for high-performance thermal imaging products, ensuring compliance with international trade laws.
Multi-Language Assistance: Our sales team provides support in multiple languages, including English, Chinese, and others upon request.
Regional Sales Representatives: Dedicated representatives in key markets to provide localized expertise and faster response times.
Export Compliance Guidance: Assistance with understanding export regulations (e.g., ITAR, EAR) for high-performance thermal imaging products, ensuring compliance with international trade laws.
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We provide transparent and competitive pricing:
Custom Quotes: Detailed quotations based on your product selection, quantity, and customization requirements.
Volume Discounts: Special pricing for bulk orders or long-term partnerships.
Flexible Payment Terms: Options for international customers, including bank transfers, credit terms (subject to approval), or distributor-based purchasing.
Custom Quotes: Detailed quotations based on your product selection, quantity, and customization requirements.
Volume Discounts: Special pricing for bulk orders or long-term partnerships.
Flexible Payment Terms: Options for international customers, including bank transfers, credit terms (subject to approval), or distributor-based purchasing.
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Our technical team is available to address complex queries before purchase:
Integration Feasibility: Advice on integrating our cores into your systems, including interface compatibility (e.g., ONVIF, RTSP) and power requirements.
Environmental Suitability: Guidance on selecting products for extreme conditions (e.g., -40°C to +60°C, high humidity, or shock resistance).
Performance Validation: Assistance in calculating detection/identification ranges or thermal sensitivity for your specific application.
Integration Feasibility: Advice on integrating our cores into your systems, including interface compatibility (e.g., ONVIF, RTSP) and power requirements.
Environmental Suitability: Guidance on selecting products for extreme conditions (e.g., -40°C to +60°C, high humidity, or shock resistance).
Performance Validation: Assistance in calculating detection/identification ranges or thermal sensitivity for your specific application.
Why Choose Our Pre-Sales Service?
Expertise and Experience
Industry Knowledge: Our team has extensive experience in thermal imaging applications across security, industrial, military, and research sectors.
Technical Proficiency: Our sales engineers are trained to provide in-depth technical advice, ensuring you select products that align with your goals.
Customer-Centric Approach: We prioritize understanding your needs to deliver solutions that maximize value and performance.
Commitment to Transparency
Clear Communication: We provide honest and detailed answers to your questions, from product capabilities to compliance requirements.
No-Pressure Sales: Our goal is to empower you with information, not to push unnecessary purchases.
Comprehensive Support: From initial inquiry to final purchase, we guide you through every step to ensure confidence in your decision.
Pre-Sales Service