Logistics Policy for Thermal Imaging Sights

Welcome to our global e-commerce platform for thermal imaging sights. We are committed to delivering your orders efficiently, securely, and in compliance with all applicable international regulations. Below is our comprehensive logistics policy outlining shipping, delivery, customs, and return processes to ensure a seamless experience for our global customers.

1. Shipping Scope

We ship thermal imaging sights and related accessories to customers worldwide, subject to compliance with international trade regulations, export controls, and local laws. Our primary markets include North America, Europe, Asia-Pacific, and select regions in the Middle East, Africa, and South America. Please note that shipping availability may vary due to regional restrictions on thermal imaging technology.

Eligible Countries

  • North America: United States, Canada, Mexico
  • Europe: EU countries, United Kingdom, Norway, Switzerland
  • Asia-Pacific: Australia, New Zealand, Japan, South Korea, Singapore, Malaysia
  • Other Regions: Please contact our customer service team at [email protected] to confirm availability for your country.

Note: Due to export control regulations, certain countries may be restricted from receiving thermal imaging sights. We comply with China’s export laws and international agreements, including restrictions on dual-use technologies. Please check with local authorities to ensure compliance before placing an order.

2. Shipping Methods

We partner with trusted global logistics providers to ensure safe and timely delivery. Our standard shipping methods include:

  • Standard Shipping: 7–15 business days (depending on destination)
  • Express Shipping: 3–7 business days (available for select regions)
  • Freight Shipping: For bulk orders or commercial clients, customized freight options are available (contact us for a quote).

Logistics Partners

We work with reputable carriers such as:

  • DHL
  • FedEx
  • UPS
  • China Post (for select regions)
  • Specialized freight forwarders for bulk shipments

All shipments are fully insured and trackable. Tracking information will be provided via email once your order is dispatched.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Order weight and dimensions
  • Destination country
  • Selected shipping method

We offer free standard shipping on orders over USD 1,000 (or equivalent in local currency) to eligible countries. For express shipping or bulk orders, additional charges may apply. A detailed cost breakdown will be provided before order confirmation.

4. Order Processing

  • Processing Time: Orders are typically processed within 1–3 business days after payment confirmation.
  • Custom Orders: For specialized thermal imaging sights (e.g., military-grade or customized specifications), processing may take 5–7 business days due to additional quality checks and export compliance reviews.
  • Order Confirmation: You will receive an email confirmation with your order details and estimated delivery date once your order is processed.

5. Customs and Import Duties

Thermal imaging sights are classified as controlled goods in many countries due to their potential dual-use applications (civilian and military). Customers are responsible for understanding and complying with their country’s import regulations.

  • Customs Clearance: We provide all necessary documentation, including commercial invoices, export licenses (where applicable), and product specifications, to facilitate customs clearance.
  • Import Duties and Taxes: Import duties, taxes, and fees are the responsibility of the customer. These vary by country and are not included in the product price or shipping cost. Please consult your local customs authority for details.
  • Export Compliance: As a Chinese manufacturer, we adhere to China’s export control laws and international regulations, such as the Wassenaar Arrangement. We may require additional documentation (e.g., end-user certificates) for certain destinations to ensure compliance.

6. Delivery Timeframes

Estimated delivery times vary by region and shipping method:

  • North America: 5–10 business days (standard), 3–5 business days (express)
  • Europe: 7–12 business days (standard), 4–6 business days (express)
  • Asia-Pacific: 5–10 business days (standard), 3–5 business days (express)
  • Other Regions: 10–20 business days (standard), contact us for express options

Note: Delivery times are estimates and may be affected by factors such as customs delays, holidays, or unforeseen events (e.g., weather or geopolitical issues). We will keep you informed of any delays.

7. Packaging and Handling

Thermal imaging sights are precision instruments requiring careful handling:

  • Secure Packaging: All products are packaged in shock-resistant, weatherproof materials to ensure safe delivery.
  • Specialized Handling: We use anti-static and protective packaging to safeguard sensitive components.
  • Discreet Shipping: To protect your privacy and comply with export regulations, packages are shipped in unmarked boxes with no external indication of contents.

8. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your order in real-time through our website or the carrier’s tracking portal. For bulk or freight shipments, please contact our logistics team for updates.

9. Returns and Damages

We strive to ensure your order arrives in perfect condition. If there are issues, please follow our return policy:

  • Damaged or Defective Products: If your product arrives damaged or defective, contact us within 7 days of receipt at [email protected]. Provide photos and a description of the issue. We will arrange a replacement or refund, including return shipping costs.
  • Incorrect Orders: If you receive an incorrect item, notify us within 7 days for a replacement or refund.
  • Returns for Change of Mind: Due to the specialized nature of thermal imaging sights, returns for change of mind are subject to a 15% restocking fee and must be initiated within 14 days of receipt. Products must be unused, in original packaging, and in resalable condition.
  • Return Process: Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Return shipping costs are the customer’s responsibility unless the return is due to our error.

10. Export Control and Compliance

Thermal imaging sights are subject to strict export controls due to their potential military applications. We comply with:

  • China’s Export Control Law
  • International agreements (e.g., Wassenaar Arrangement)
  • Destination country regulations

Customers must provide accurate information regarding the intended use and end-user of the product. Failure to comply with export regulations may result in order cancellation or legal consequences.

11. Special Considerations for Bulk and Commercial Orders

For distributors, retailers, or institutional buyers:

  • Customized Logistics Solutions: We offer tailored freight forwarding, consolidated shipping, and documentation support for large orders.
  • Volume Discounts: Contact our sales team at [email protected] for quotes on bulk purchases.
  • Export Documentation: We provide Certificates of Origin, export licenses, and other required documents for commercial shipments.

12. Customer Support

Our dedicated logistics and customer support team is available to assist with any questions or concerns:

  • Email: [email protected]
  • Phone: +852-4627-5741 (Monday–Friday, 9:00 AM–5:00 PM CST)
  • Live Chat: Available on our website during business hours

13. Policy Updates

This logistics policy is subject to change due to evolving international trade regulations, carrier policies, or industry requirements. The latest version will always be available on our website. Customers will be notified of significant changes affecting their orders.

We are committed to providing a reliable and transparent logistics experience. Thank you for choosing us as your trusted provider of thermal imaging sights. For further assistance, please reach out to our team.