Welcome to KPTIX Infrared Optics Company. Get Free Quote
We offer support in English, Chinese, and other languages upon request. Contact our team via [email protected] for multi-language assistance.
Yes, we provide:
On-Site Training: For large deployments, covering setup and operation.
Online Training: Tutorials, webinars, and multi-language manuals.
Custom Training: Tailored for applications like drone integration or industrial inspection. Contact [email protected] to arrange.
Standard Orders: Customers cover shipping costs unless negotiated otherwise.
Warranty Repairs: We cover return shipping for approved claims; customers cover shipping to our repair center (reimbursement possible in some regions). Contact sales for shipping details.
Standard Products: 2-4 weeks for in-stock items.
Custom Orders: 6-12 weeks, depending on complexity. Contact sales for precise timelines.
Consult the user manual for troubleshooting tips.
Contact support with product details and issue description.
If needed, obtain an RMA number for repair or replacement under warranty. We maintain global repair centers for prompt service.
Yes, we offer:
Remote Diagnostics: Troubleshoot software or configuration issues.
Firmware Updates: Free updates to enhance performance.
User Assistance: Guidance on operation and maintenance. Reach out via [email protected] or our online portal.
We offer:
Paid Repairs: Competitive quotes for out-of-warranty repairs.
Refurbishment: Restore products to like-new condition.
Trade-In Programs: Upgrade to newer models with credits (region-dependent). Contact support for a repair quote or service options.
Our products support: Security/Surveillance: Night patrols, border monitoring. Industrial Inspection: Detecting electrical faults or heat leaks. Hunting/Outdoor: Target tracking in low visibility. Military/Defense: Tactical reconnaissance and night operations. Firefighting/Rescue: Detecting hotspots...
No, our products use uncooled microbolometer detectors (VOx or a-Si), offering:
Fast startup .
Reduced power consumption.
Lightweight design for portable applications.
Ranges depend on resolution, lens, and conditions:
Detection: Up to 2000-5000 meters for human-sized targets (1280×1024 core + 100mm lens).
Identification: Up to 600-2000 meters for detailed recognition. Contact our technical team for precise estimates based on your use case.
Our products include: High Sensitivity: NETD < 40mK (high-end models < 25mK) for detecting minute temperature differences. Rugged Design: IP67-rated, operational from -40°C to +60°C, compliant with MIL-STD-810G. Image Enhancement: Color palettes (white-hot, black-hot, rainbow), digital detail enhancement...
We offer: Thermal Imaging Cores: Compact modules with resolutions from 320×240 to 1280×1024, ideal for integration into drones or security systems. Thermal Imaging Lenses: Focal lengths from 8mm (wide-angle) to 100mm (long-range), with fixed or motorized focus. Thermal Imaging Sights: High-resolution...
Some high-performance products (e.g., high-resolution cores or long-focal-length lenses) may be subject to regulations like ITAR or EAR. Our sales team provides compliance guidance based on your region and application. Contact [email protected] for details.
Yes, we provide: Hardware Customization: Tailored core sizes, lens focal lengths, or housing materials. Firmware Options: Custom algorithms or features like target tracking. Feasibility Analysis: Ensuring compatibility with your project requirements. Submit a project brief through our website for a customized...
We provide: Product Datasheets: Detailed specs on resolution, NETD (< 40mK), and environmental ratings (IP67, MIL-STD-810). Application Notes: Guides for industries like security, firefighting, or R&D. Integration Manuals: Preliminary SDK and API documentation for interfaces like USB or Ethernet....
Our sales team conducts a thorough needs assessment, considering: Detection Range: For example, high-end models can detect human-sized targets up to 2000 meters. Environmental Conditions: Suitability for complete darkness, fog, or extreme temperatures (-40°C to +60°C). Integration Needs: Compatibility...
To ensure long-term performance: Lens Cleaning: Use dedicated lens cleaning solution and microfiber cloth, wiping gently to avoid scratches. Storage: Store in a dry, dust-free environment, avoiding high temperatures or humidity. Periodic Calibration: Recommended annually or every 1000 hours to maintain...
Spare parts are available for select components (e.g., batteries, lens caps) through our sales team. However, we strongly recommend repairs by authorized technicians to maintain warranty validity and product performance.
Some high-performance products may be subject to export controls (e.g., ITAR or EAR). Our sales team will guide you through compliance requirements based on your region and application.